ORDER QUESTIONS

How can I track my order?

    • For order status questions email: info@96.125.164.172 or Call Us at 1-866-235-0651 (Closed weekends and Holidays)
    • Customer Service Hours are Monday thru Friday, 9 AM –  4 PM Eastern Standard Time.

What forms of payment do you accept?

    • Visa, MC, American Express

What is your tax policy?

    • We currently collect tax in 6 states – North Carolina, Texas, New Jersey, South Carolina, Minnesota and California

What is your return policy?

    • Your satisfaction is ensured by our 100% money-back guarantee. If you are not satisfied with your purchase, you can return it for a replacement or refund. Please launder and return to:INTERLOOP NORTH AMERICA, INC.
      Attn: TheComfortSock.com Returns
      102 West Third St
      Liberty Plaza, Suite 200
      Winston-Salem, NC 27101
    • These instructions are also provided on your packing list for your convenience. When returning merchandise, please enclose the packing slip and indicate the reason for your return. Please wrap your package securely. Please allow 3 to 4 weeks for your transaction to be processed. We will refund your purchase price of goods returned, minus shipping and handling charges, via credit or check depending on your original purchase method or replace with an equivalent item.

SHIPPING QUESTIONS

How long does it take to ship?

    • An average order generally takes up to 24 hours to prepare for shipment. Once shipped a package should arrive between 2-4 business days. Express shipping is available and should arrive between 1-2 days.

Where do orders ship from?

    • Charleston, SC

Can you ship to PO Box?

    • Yes.

Do you offer free shipping?

    • Yes, for orders over $50 before taxes.

Do you ship internationally?

    • Not at this time.

OTHER QUESTIONS

Do you have a warranty policy?

    • Yes! Your satisfaction is ensured by our 100% money-back guarantee. If you are not satisfied with your purchase, you can return it for a replacement or refund.

How should I care for socks?

    • It’s best to follow the care instructions on the packaging. If you no longer have the packaging, the following care instructions can be used for most socks:
    • Machine wash warm with like colors; Use only non-chlorine bleach if needed; Tumble Dry Low
    • For Wool socks, we recommend you turn them inside out before washing
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